Policies

General Policy
- All candles are handmade — minor imperfections are part of the charm.
- Variations in texture, shade, or fragrance strength are normal.
Custom Order Policy
- All custom orders are non-returnable, non-refundable, and cannot be cancelled once confirmed.
- Production time is 5–10 days depending on complexity.
- Colors and fragrances are subject to availability.
Damage / Defects
- If an item arrives damaged, you must notify us within 24 hours of delivery with photos.
- We do not offer replacements for damage reported after that window.
- Melted, broken, or softened candles due to heat or incorrect storage are not eligible for refund.
Bulk & Event Orders
- All bulk orders require a 60% advance payment at confirmation
- The remaining payment is due before dispatch.
- No refunds or changes once the order is in production.
- Slight variations in handmade items are normal.
Shipping & Delivery
- Once a package is shipped, it usually arrives the following business day unless
- it’s a Sunday or a public holiday. Deliveries to remote areas in the UAE may require up to two working days to complete.
- Amora is not responsible for courier delays, weather impact, or address
  errors.